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Business Policies, Terms & Conditions 
By placing an order with , Customer consents to and agrees to abide by the following Terms and Conditions. 

Prices:  All prices shown on this website are "CASH DISCOUNT PRICES" and reflect a discount of 3% for cash payment by company check or bank money order. The use of a credit card or payment by government agencies on NET 30 terms do not qualify for a cash discount.  Therefore, all amounts paid via credit card or NET 30 terms do not receive the 3% cash discount. The 3% cash discount will be added back on your invoice.  We do not feel it is fair for those who pay on credit terms or with credit cards, to get the same price as those who pre-pay cash.

All prices are subject to change. Occasionally some products, prices, manufacturer promotions or offers change before we are able to update  the information on this Web Site. In the event of an unexpected cost increase or other change, we will contact you to determine whether you want your order at the new price or cancel your order. We reserve the right to decline the acceptance of any orders. All posted prices are for WEB SITE ORDERS ONLY and do not include delivery, installation, programming, operator training, or loaner machines during warranty service. All prices are in U.S. dollars. 

Errors:  We are not responsible for any errors on our website.  If we make an error in images, description or price of a product, we will give the customer the option to cancel his order upon notification of the correct information.

Payment:  All orders are to be pre-paid by check or money order, Visa or Master Card or Western Union transfer. (NET 30 credit to government agencies and schools only)

Customer Credit Card Charges:  Customers desiring to use a charge card will have an invoice emailed to them.  We require the person, whose name is on the face of the card, to sign the invoice authorizing us to charge the card. As soon as we receive the signed authorization back, we will process the order.  If necessary, Customer authorizes to charge their Credit Card for any Restocking,  or other charges, in addition to the cost of the products to include shipping charges for any product returned.

Minimum Order Handling Charge:  A handling charge of $10.00 will be added to all orders under $75.00.

Shipping Charges:  Appropriate shipping charges will be added to each order. Some heavy equipment requires shipping via truck freight. See SHIPPING for details.

Delivery Time:  Most orders are filled and shipped within 48 hours of receipt of payment. Check pre-payment orders without established account will ship upon check clearance. We use Regular UPS GroundTrac delivery, although Second Day, Next Day, or any other carrier may be requested at an additional fee.

Service Charges:   A $20.00 handling charge will be placed on all returned checks.

Tax:  Appropriate sales tax will be added to all Indiana customers. Other areas may be subject to tax if the product is shipped from a warehouse within your state.

Availability:  We strive to fill orders as quickly as possible, however we cannot always guarantee availability. Most items are drop shipped direct from the manufacturer's wharehouse. . If an item is out of stock, please allow additional time for delivery. You will be notified if this occurs.

Warranty:  makes no warranty of any kind with respect to the information posted on this Web Site. While makes every effort to ensure the accuracy of the data, this Web Site could include typographical errors and technical inaccuracies. In addition, photos may not represent actual products. All technical specifications are supplied by the manufacturer. 

Manufacturer Warranties:  Manufacturer warranties apply to your purchase. disclaims all other warranties including but not limited to warranties of merchantability and fitness for a particular purpose. 

Liabilities:  In no event shall be liable for any damages caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage and regardless of the theory of liability pursuant to which such damages may be sought. 

Returns:  Product returns are subject to Manufacturer Restrictions. Not all products are eligible for return. Customer agrees to follow the policy to request a Return Merchandise Authorization Number (RMA#) from ABC, Inc. before attempting to return any products. (See   Return Policy & Procedures below for more details).

Claims:  If Customer makes any claims against , Customer agrees that the venue for such claims will be in the County of Hamilton, Indiana, USA. 

Links to Third Party Sites:  We are not responsible for the content or operation of any third party site. We do not endorse the site or have any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Any dealings with third parties (including advertisers) included within the site or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. shall not be responsible or liable for any part of any such dealings or promotions.

Trade Marks:  Trade names, trade marks, service marks, service names and product images used on this website are the property of their respective owners and are used for reference only.

  Return Policy & Procedures

Dead On Arrival (DOA) Hardware Returns:  DOA is defined as products which are inoperable upon first installation. DOA products may be returned within 15 days from the date of invoice subject to Manufacturer Restrictions, and to the . Return Procedures listed below. 

Warranty Products:  Products that fail after being put into use are defined as defective and must be handled under the Manufacturer's Warranty Program. Customer agrees to contact the Manufacturer to arrange for the Warranty Handling of Defective Products and accepts all responsibility for any costs incurred as a result of this process.  Most manufacturer's require they be given an opportunity to repair or replace any defective merchandise. 

Un-Opened Products:

Un-opened  Products in their original factory-sealed container may be returned within 15 days from the date of invoice for a credit or exchange after receiving an Return Merchandise Authorization (RMA) from .  Refunds are subject to a 15% to 25% re-stocking fee, depending on manufacturer. .  

Opened Hardware Products:

Opened Hardware Products may be returned within 15 days from the date of invoice for credit or exchange, although such returns will be charged a 15%  to 25% restocking fee, depending on manufacturer. Opened products must be received in re-saleable condition, in the manufacturer's original box or packaging, have original UPC codes and contain 100% of original contents (i.e., manuals, disks, accessories, blank warranty/registration cards, etc.)

Open Box Specials and Closeout Specials:  Open Box Specials and Closeout Specials. Some products that have been returned by a customer are in brand new condition but cannot be sold as new. They have been inspected by an technician to determine if they are in complete working order, with all parts and information intact. These products are designated as Open Box or Closeout Specials. If a Customer buys any of these products the Customer agrees that any "Open Box Special" or "Closeout Special" product purchased from is not returnable. 

Special Order Items:  will not accept any Special Order Items for return. 

Product Compatibility:  is not responsible for product compatibility and Customer agrees that any product compatibility problems will be subject to Manufacturer's Return Policies. 

Damaged Shipments:  If you are in the Continental U.S. and receive a shipping carton from a package carrier (UPS, Federal Express or another recognized commercial carrier) that shows obvious damage, then refuse the shipment and contact . immediately. If upon opening a shipping carton, you discover concealed damages, then contact the carrier immediately to arrange for inspection. In both cases, will arrange for a replacement.

Return Procedures:  All returns require an Return Merchandise Authorization Number (RMA#). You can request an RMA#  here.  Returns received without a valid RMA# will be refused. Original shipping charges are not refunded on returned items. 

When you submit your request, please allow up to one business day (Monday through Friday) for us to review your information. We will promptly reply with an e-mail containing either your RMA number, a request for additional information that will help us to better process your return, or a return request denial. 

In the email that contains your RMA number, you will also receive an address of the manufacuturer to where your package must be returned. The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date. Returns received beyond 10 calendar days from the RMA issue date will be refused. RMA numbers cannot be extended or re-issued. 

When shipping your return, make sure that the item you are returning is packed within a sturdy shipping carton to prevent damage. We recommend that you insure your return shipment in case it is lost or damaged, and you use a carrier that can provide proof of delivery. You are responsible for all shipping charges on returned items and any damages in transit. 

Prominently display the RMA number on the outside of the package being returned. Note: Do not write on or apply any labels directly to manufacturer boxes or original product packaging surfaces. 

No credit, refund, replacement or no-charge repair will be made until the merchandise is inspected by or the manufacturer.

If a product is deemed not  re-salable and the product is sent back to the customer and the customer refuses to accept it back or returns the product a second time without 's prior authorization, the customer agrees to relinquish all right and title to and waive all claims against for credit charges related to such products.

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