Return Policy & Procedures

Dead On Arrival (DOA) Hardware Returns:  DOA is defined as products which are inoperable upon first installation. DOA products may be returned within 15 days from the date of invoice subject to Manufacturer Restrictions, and to the . Return Procedures listed below. 

Warranty Products:  Products that fail after being put into use are defined as defective and must be handled under the Manufacturer's Warranty Program. Customer agrees to contact the Manufacturer to arrange for the Warranty Handling of Defective Products and accepts all responsibility for any costs incurred as a result of this process. 

Un-Opened Products:

Un-opened  Products in their original factory-sealed container may be returned within 15 days from the date of invoice for a credit or exchange after receiving an Return Merchandise Authorization (RMA) from .  Refunds are subject to a 15% to 25% re-stocking fee depending on which manufacturer. .  

Opened Hardware Products:

Opened Hardware Products may be returned within 15 days from the date of invoice for credit or exchange, although such returns will be charged a 15% to 25% restocking fee, depending on which manufacturer.  Opened products must be received in re-saleable condition, in the manufacturer's original box or packaging, have original UPC codes and contain 100% of original contents (i.e., manuals, disks, accessories, blank warranty/registration cards, etc.)

Open Box Specials and Closeout Specials:  Open Box Specials and Closeout Specials. Some products that have been returned by a customer are in brand new condition but cannot be sold as new. They have been inspected by an technician to determine if they are in complete working order, with all parts and information intact. These products are designated as Open Box or Closeout Specials. If a Customer buys any of these products the Customer agrees that any "Open Box Special" or "Closeout Special" product purchased from is not returnable. 

Special Order Items:  will not accept any Special Order Items for return. 

Product Compatibility:  is not responsible for product compatibility and Customer agrees that any product compatibility problems will be subject to Manufacturer's Return Policies. 

Damaged Shipments:  If you are in the Continental U.S. and receive a shipping carton from a package carrier (UPS, Federal Express or another recognized commercial carrier) that shows obvious damage, then refuse the shipment and contact . immediately. If upon opening a shipping carton, you discover concealed damages, then contact the carrier immediately to arrange for inspection. In both cases, will arrange for a replacement.

Return Procedures:  All returns require an Return Merchandise Authorization Number (RMA#). You can request an RMA# by e.mail at returns@ . Returns received without a valid RMA# will be classified as Overgoods. Original shipping charges are not refunded on returned items. 

When you submit your request, please allow up to one business day (Monday through Friday) for us to review your information. We will promptly reply with an e-mail containing either your RMA number, a request for additional information that will help us to better process your return, or a return request denial. 

In the email that contains your RMA number, you will also receive an address of the manufacturer to where your package must be returned. The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date.

When shipping your return, make sure that the item you are returning is packed within a sturdy shipping carton to prevent damage. We recommend that you insure your return shipment in case it is lost or damaged, and you use a carrier that can provide proof of delivery. You are responsible for all shipping charges on returned items and any damages in transit. 

Prominently display the RMA number on the outside of the package being returned. Note: Do not write on or apply any labels directly to manufacturer boxes or original product packaging surfaces. 

If a product is deemed not  re-salable and the product is sent back to the customer and the customer refuses to accept it back or returns the product a second time without 's prior authorization, the customer agrees to relinquish all right and title to and waive all claims against for credit charges related to such products.

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